Effective date: October 19, 2026
Service provider: YouTu Travel (“we”, “us”, or “our”)
Address: Xiamen Software Park Phase 2, No. 4 Guanri Road, Siming District, Xiamen, Fujian 361008, China
Email: contact@yoututravel.com
WhatsApp: +886 975-659-434
Website: https://yoututravel.com
1. Scope
This Policy applies to private driver and ground transportation services confirmed in writing by us. It covers the vehicle, driver, and services expressly listed in your booking confirmation, such as airport transfers, point-to-point transfers, hourly vehicle hire, and daily vehicle hire with a professional driver.
The driver’s role is limited to transportation. Any service not expressly included in your booking confirmation is not part of the booking.
These terms form part of your booking agreement. If a mandatory consumer protection rule gives you greater rights than this Policy, that rule prevails.
2. Key Terms at a Glance
- Initial payment (advance payment): 40% of the total price.
- Balance: due 7 calendar days before the service start date, unless your booking confirmation states otherwise.
- Cancellation more than 168 hours before the start: we retain a cancellation fee equal to 20% of the total price. If documented non-recoverable third-party costs exceed that amount, we may retain the excess. We refund any amount paid above the total retained amount.
- Cancellation between 24 and 168 hours before the start: the 40% initial payment is non-refundable; any balance paid is refunded, less documented non-recoverable third-party costs above the amount retained.
- Cancellation 24 hours or less before the start, no-show, or termination after the service starts: no refund, subject to mandatory law.
- Refunds: issued within 14 calendar days after cancellation is confirmed.
This summary is for convenience. The full terms below apply.
3. Booking and Payment
3.1 Written confirmation
A booking is confirmed only when we issue a written booking confirmation after checking vehicle and driver availability. The confirmation will state the service date and time, pickup and drop-off points, vehicle type, price, payment schedule, and cancellation deadline.
If we cannot confirm availability after receiving your initial payment, we will refund that payment in full.
3.2 Initial payment
An initial payment equal to 40% of the total price is required to reserve the vehicle and driver. The initial payment is an advance payment applied to the total price. It is not a security deposit or a penalty, and it is not an additional fee. Refundability of the initial payment is governed by Section 4.
3.3 Balance payment
The remaining 60% is due 7 calendar days before the scheduled service start date, unless the booking confirmation states a different date. If you book less than 7 calendar days before the start date, the balance is due immediately upon confirmation.
We will send a payment reminder at least 3 business days before the balance due date. The reminder will state the amount, the scheduled charge date, and the payment method on file.
3.4 Saved payment method and automatic charge
If you choose to save a payment method, you authorize us and Stripe to charge the balance to that payment method on the date shown in your booking confirmation. This authorization is separate from your acceptance of these terms.
If the charge fails, we will send a secure payment link and allow 48 hours to complete payment. We may suspend or cancel the service if the balance remains unpaid after that period and we have notified you in writing.
3.5 Payment data
Stripe processes card payments. Stripe may store a payment method token. We do not store full card numbers. Our Privacy Policy explains how payment and booking data are handled.
4. Cancellation by the Customer
4.1 How to cancel
Cancellation requests must be sent in writing by email to contact@yoututravel.com or by WhatsApp to +886 975-659-434. The cancellation takes effect when we receive your written notice. We will send a written acknowledgment.
The applicable cancellation tier is determined by the scheduled service start time in your booking confirmation, using China Standard Time (UTC+8). The tiers are exclusive.
4.2 Cancellation tiers
Tier 1: More than 168 hours before the scheduled start
We will retain a cancellation fee equal to 20% of the total booking price. If documented non-recoverable third-party costs exceed that 20%, we may retain the excess. We will refund any amount you have paid above the total amount retained.
Tier 2: More than 24 hours and up to 168 hours before the scheduled start
The 40% initial payment is non-refundable. If you have paid any part of the balance, we will refund it after deducting documented non-recoverable third-party costs that exceed the amount we retain.
Tier 3: 24 hours or less before the scheduled start, no-show, or termination after the service starts
The full booking price is non-refundable, subject to any mandatory consumer right that cannot be waived.
4.3 No-show
A customer is a no-show if they do not appear at the agreed pickup point within two hours after the scheduled pickup time and have not contacted us to report a delay.
Standard complimentary waiting time is 60 minutes from actual flight arrival for airport pickups and 30 minutes for all other pickups. Waiting beyond the complimentary period may incur waiting or parking fees as stated in your booking confirmation. For flight delays exceeding 3 hours or extending into the next calendar day, rescheduled pickup is subject to driver and vehicle availability.
For airport pickups, the waiting period starts from the later of the scheduled pickup time or the actual flight arrival time. If you notify us of a flight delay or a transport interruption, we will use reasonable efforts to adjust the pickup and will not treat the delay as a no-show.
4.4 Third-party costs
We will deduct only costs that we have actually paid or committed to a third party and that cannot be recovered. Before making a deduction, we will provide reasonable documentation, confirmation receipts, or a written justification showing the amount and the non-recoverable nature of the expense. If a supplier later refunds a cost we deducted, we will pass that refund on to you.
4.5 Service already started
If you end the service early or do not use part of the reserved vehicle time, we may retain the price for the vehicle and driver time already reserved or performed, plus documented non-recoverable costs. If ending the service produces demonstrable savings, we will refund or credit those savings to you.
5. Changes to the Booking
5.1 Customer requests
Requests to change the date, pickup time, vehicle type, or route must be sent in writing at least 72 hours before the scheduled start. We will accommodate changes subject to vehicle and driver availability.
Each confirmed booking includes one complimentary date or time change. Additional changes may incur an administrative fee of USD 10 (or equivalent in the booking currency) per change, which we will confirm with you before applying it.
Moving a service date or time within 168 hours of the original scheduled start does not reset or improve the cancellation tier already applicable under Section 4.2.
5.2 Price changes
If a change increases the price, the change takes effect only after you confirm the new price in writing. If a change lowers the price and you have already paid the difference, we will refund it or credit it to another confirmed booking at your choice.
However, any request made within 168 hours of the scheduled start that reduces the number of service days, reserved hours, vehicle quantity, route scope, or service level is treated as a partial cancellation of the reduced portion and is subject to Section 4.2.
5.3 Late requests
Requests made less than 72 hours before the start cannot be guaranteed. If we cannot accommodate a requested change, you may keep the original booking or cancel it under Section 4. A request for a change is not itself a cancellation.
5.4 Changes by us
If we need to change the vehicle, driver, pickup time, or route for operational reasons, we will notify you as soon as possible and offer a reasonable alternative. If the alternative is not acceptable and the service cannot be performed as confirmed, you may cancel the affected service and receive a refund of the amount paid for it.
6. Cancellation by Us
If we cancel a confirmed booking for reasons within our control, we will offer an alternative of equivalent or higher standard at no additional cost. If no suitable alternative is available, or you reasonably reject it, we will refund all amounts paid for the cancelled service within 14 calendar days.
7. Events Beyond Our Control
If severe weather, a natural disaster, a government restriction, a public health emergency, a road closure, an airspace or rail shutdown, or another unavoidable event beyond our reasonable control prevents the service from being performed, we will contact you to rearrange the booking or propose an alternative route.
If the service cannot be performed or rearranged, we will refund the amount paid for the unperformed service, less documented non-recoverable third-party costs. We will provide the same cost information described in Section 4.4.
This section applies only to events that directly prevent us from operating the vehicle on the scheduled route. Personal travel disruptions affecting the customer, such as visa denials, illness, or flight cancellations or delays before arrival (except as accommodated under Section 4.3), are not covered by this section and remain subject to Section 4. We recommend travel insurance.
8. Refunds
We will issue an approved refund within 14 calendar days after the cancellation is confirmed or the contract is terminated. Refunds are returned to the original payment method where possible. Your bank or card issuer may take additional time to post the funds.
Charges and refunds are processed in the currency shown in the booking confirmation. Your card issuer may apply its own exchange rate or transaction fee.
9. Billing Inquiries
If you have a question about a charge, please contact us first at contact@yoututravel.com so we can review it promptly. This does not limit any right you may have to contact your card issuer or to exercise a mandatory consumer right.
10. Your Statutory Rights, Governing Law, and Disputes
10.1 Your statutory rights
Nothing in this Policy excludes or limits a mandatory consumer right available to you under the law that applies to your booking. If a mandatory rule gives you greater protection than this Policy, that rule prevails.
10.2 Governing law
Subject to Section 10.1, this Policy and your booking agreement are governed by the laws of the People’s Republic of China (mainland).
10.3 Disputes and jurisdiction
We will try to resolve disputes directly. Subject to any mandatory rule that gives you the right to bring proceedings in another court, you and we agree that the courts of Xiamen, Fujian, China may hear disputes arising from this Policy or your booking. This agreement is non-exclusive. Nothing in this Section prevents you from bringing a claim in a court that has mandatory jurisdiction under the law applicable to you.
11. Contact and Complaints
Please include your full name, booking reference, and service date in any cancellation, modification, or complaint.
Email: contact@yoututravel.com
WhatsApp: +886 975-659-434
Address: Xiamen Software Park Phase 2, No. 4 Guanri Road, Siming District, Xiamen, Fujian 361008, China
We aim to acknowledge complaints within 2 business days and provide a substantive response within 14 calendar days.
12. Language and Version
This Policy is officially drafted and executed in English. Any translated version of this Policy (including the Italian version) is provided solely for the convenience of our guests. In the event of any discrepancies, semantic nuances, or interpretive conflicts between the translations, the English version shall prevail to the maximum extent permitted by applicable mandatory consumer laws.
Version: 1.1
Effective date: October 19, 2026